Contact & Support

Have a question about an order, product, or pickup? We’re here to help.

Please review the information below before reaching out—many common questions (especially about shipping and pickup) are answered here to save you time.

Before You Contact Us

Pickup-Only Items
Certain products (including tobacco, nicotine, and alcohol) are available for in-store pickup only. These items cannot be shipped, and orders containing them will require pickup.

ID Requirements
A valid government-issued ID (21+) is required at pickup. The name on the ID must match the name on the order. No third-party pickups are allowed.

All Sales Final
All sales are final. Please review your order carefully before completing your purchase.

Contact Us

For all inquiries, please use the contact form below, email us, or call during business hours.

Email: sales@419smoke.com
Phone: 419-531-9100 (please call during business hours)

We aim to respond to emails within 24–48 business hours.

Store Pickup Questions

If you have questions regarding pickup eligibility, restricted items, or ID requirements, we strongly recommend contacting us before placing your order.

Business Hours

Monday – Thursday: 9:00 AM – 9:00 PM
Friday – Saturday: 9:00 AM – 10:00 PM
Sunday: 9:00 AM – 9:00 PM

Important Notice

We reserve the right to refuse service to anyone who violates our store policies, including attempts to purchase age-restricted products unlawfully.

By contacting us or placing an order, you agree to our store policies, including our Age Verification, Shipping, and Return policies.