Shipping policy

Shipping Availability

We currently ship orders within the United States only. We do not offer international shipping at this time.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight
  • Package size
  • Delivery location

All shipping costs are the responsibility of the customer.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Processing times may be extended during:

  • High order volume periods
  • Holidays or peak seasons
  • Inventory verification or order review

Shipping Restrictions

Not all products are eligible for shipping.

Items that are restricted by law or store policy — including but not limited to:

  • Tobacco products
  • Nicotine products
  • Vape devices and e-liquids (where applicable)
  • Alcohol (beer, wine, liquor)

are available for in-store pickup only in accordance with Ohio law and local regulations.

Pickup-Only Orders

If your order contains any item that is not eligible for shipping:

  • The entire order will be marked as pickup only
  • We do not allow partial shipping of orders
  • You will be notified when your order is ready for pickup

Please review our Age Verification & Compliance Policy for full pickup requirements.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

  • Delays or delivery failures due to incorrect or incomplete addresses
  • Orders shipped to incorrectly entered addresses

If an order is returned due to an address issue, additional shipping charges may apply to reship the order.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and is in the possession of the carrier, we are not responsible for:

  • Lost or stolen packages
  • Delivery delays caused by the carrier
  • Damage occurring during transit

Customers should contact the shipping carrier directly to file any claims.

Order Tracking

Tracking information will be provided once your order has shipped. It is the customer’s responsibility to monitor tracking and ensure successful delivery.

Refused or Undeliverable Packages

If a package is refused or returned to us:

  • The original shipping cost is non-refundable
  • Additional shipping fees may be required to resend the package

Compliance with Laws

We comply with all applicable local, state, and federal laws, including regulations in Toledo, Ohio, regarding the shipment and sale of restricted products.

We reserve the right to:

  • Cancel any order that violates shipping restrictions
  • Refuse shipment of any item at our discretion

Policy Agreement

By placing an order with us, you agree to this Shipping Policy and all related store policies.

Contact

If you have any questions regarding shipping eligibility or restrictions, please contact us before placing your order.