Refund policy

All Sales Are Final

Due to the nature of the products we sell, all sales are final. We do not offer refunds under any circumstances.

By completing a purchase, you agree to this policy.

Exchanges (Factory Sealed Items Only)

If an incorrect item was purchased, exchanges may be allowed only if the product remains completely unused and factory sealed.

  • The item must be in its original, unopened packaging
  • The exchange must be requested within 7 days from the date of purchase
  • The customer is responsible for any price difference between items

We reserve the right to inspect all items before approving an exchange.

Disposable Device Policy (Strict)

All disposable vape devices must be tested in-store immediately at the time of purchase.

  • If a device is defective, it must be reported before leaving the store
  • Once the customer exits the store, the item is considered accepted as working
  • No exchanges or replacements will be provided after leaving the premises

No exceptions.

Store Credit (Case-by-Case Basis)

In limited situations, certain items may be eligible for store credit only, subject to approval by store management.

  • Approval is granted on a case-by-case basis
  • Store credit is issued at management’s discretion
  • It is strongly recommended to call ahead to discuss eligibility before returning any item

Store credit has no cash value and cannot be converted to a refund.

Manufacturer Warranties

Any product that includes a manufacturer warranty must be handled directly through the manufacturer.

We do not process warranty claims, replacements, or repairs on behalf of manufacturers.

Return & Exchange Requirements

To be considered for any exchange or store credit:

  • The request must be made by the original purchaser only
  • A valid receipt or proof of purchase is required
  • A valid government-issued ID may be required
  • The name on the order must match the person requesting the return or exchange

We do not allow third-party returns or exchanges under any circumstances.

Right to Refuse Service

We reserve the right to refuse any return, exchange, or store credit request at our sole discretion, for any reason, including but not limited to:

  • Suspected misuse or tampering
  • Violation of store policies
  • Fraudulent or abusive behavior

Limitation of Liability

All products are sold as-is. By purchasing from us, you agree that:

  • We are not responsible for product misuse after purchase
  • We are not liable for damages, injuries, or legal issues resulting from product use
  • It is the customer’s responsibility to understand how to properly use all products

Compliance Notice

We operate in Toledo, Ohio, and comply with all applicable local, state, and federal laws. This policy is designed to align with industry standards for age-restricted and consumable goods.

Contact

For questions regarding this policy or to request approval for an exchange or store credit, please contact us before returning any items.